How do I make an appointment?

You may make an appointment through one of these platforms:
* Book an appointment online – HERE
* Drop us an email at
* Call us at +65 6366 6161

All our services are based on appointments only. Prior booking is required and subject to availability. Hence, we recommend all our clients to book their appointment(s) in advance to secure their preferred therapist and time slot.
Once your appointment is confirmed, you will receive a confirmation email. You can confirm your appointment by replying to the email or give us a call to confirm.

Is there a minimum age requirement for your treatments?

There is no minimum age, however for clients who are 16 years and below, we will require an endorsement of a parental consent form before proceeding with the treatment.

What modes of payment are accepted?

We accept Visa, Mastercard, China Union Pay, American Express, Nets, Apple Pay, Google Pay, GrabPay, PayWave and Cash payment in local currency only.

What if I am late for my appointment?

Your prompt arrival will help us ensure all clients receive full and quality service in a timely manner. We recommend that you check in at least 10-15 minutes prior to your scheduled appointment.
In an event of a late arrival, Medi Beaute reserves the right to reduce the duration of the treatment accordingly or end the session on the scheduled time. Do note that full payment of the entire treatment will still be chargeable to the client.
Late arrivals of more than 30 minutes will be regarded as No-Show and appointment will be cancelled automatically.

Can I cancel/reschedule my appointment?

Cancellations and Reschedules more than 12 hours in advance:
You are allowed to cancel or reschedule an appointment more than 12 hours in advance. Simply sign-in here and navigate to the “Manage appointments” section.
Cancellations and Reschedules within 12 hours / No Show:
If you cancel or reschedule within 12 hours of your appointment start time, you will be charged $25.

Can I request for a specific therapist?

If you have a preferred therapist, you may request during your appointment booking. All requests are subjected to the availability of the therapist’s schedule at the point of request.
In an event when your appointed therapist is on urgent or medical leave, we will arrange for the next available therapist within the same outlet for you.

It's my first time at Medi Beaute, what should I take note of on my first appointment?

For first-time clients, please arrive at least 15 minutes prior to your appointment. You will be required to complete a medical indemnity form.
For subsequent visits, please try to arrive at least 5 minutes prior to your appointment. Your prompt arrival will help us ensure all clients receive full and quality service in a timely manner.

How many appointments should I attend?

That depends on your individual needs. We believe in establishing a regular, convenient routine you can stick to both for treatment of any issues like acne or uneven skin tone as well as ongoing maintenance to keep your skin clean, bright, healthy and breakout free. Our knowledgeable skincare professionals will work with you to create your ideal treatment plan based on your needs.

What skin types do you treat?

Our treatments cater to all skin types, including normal, sensitive, dry, oily, acneic skin. Products we use are hypoallergenic, paraben-, alcohol- and mineral-oil free – and never tested on animals. Perfect for the tropical Asian climates, our treatments are designed to cleanse and hydrate skin no matter where you originally are from.